shipping & returns
shipping policy
Attention!!! We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.
Please examine your package before signing for it.
Note: We ship in three different packages. (Flat rate envelopes or Paks & medium boxes) via FedEx, UPS, or USPS.
WHEN TO REFUSE YOUR PACKAGE!
Flat rate envelope: If the package is evenly flat, please refuse the package.
Flat Paks: If the Pak seems flat or deflated, please refuse the package.
Medium/large boxes: This is a dhairboutique box within the shipping box.
Hold package firmly(holding both boxes together) shake to detect that the content is inside. If it seems hollow, refuse the package.
We only ship product to confirmed addresses. The address has to confirm via PayPal. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 5-7 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $20 Flat Shipping Rate, shipping outside the US $25 per bundle including taxes as well.
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return & exchange policy
All Hair must be in it’s natural state meaning no dye, no chemicals, Unravel, or no cutting of the weft (unused). You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle no refunds can be issued out.
PLEASE NOTE:
Queen Of Hair Extensions isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to Hair Extension Studio. We will contact you once your package arrives for reshipment.
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